top of page

The Story

Defining values…

​

Early on in her career Sue read that ‘higher education should be about making a difference, and not only making a profit’.  Making a difference has defined her professional life through 30 years working with universities and professional bodies, and beyond.  This has included everything from going the extra mile in frontline services to encourage and support at risk students, establishing the first national CPD scheme of its kind, to working with international professional bodies to develop best practice, and designing and delivering development programmes that reflect the needs of contemporary professional life.

Charles Handy’s comment in his address at her masters graduation that ‘an MA is a licence to  'reinvent yourself’- also resonated with Sue.  This laid the foundations for a (so far) two decade portfolio career across multiple sectors and roles, which has led to challenges, adventures and horizons wider than could have been imagined back in the graduation hall.

In 2017 Sue achieved a long-term ambition and began working with the Cultural and Heritage sectors, finally returning to many of the roots of her first degree in History. She is particularly passionate about Interpretation and the opportunity to increase understanding through sharing our heritage.  This has extended to personal heritage and writing extensively about the importance of Identity and Place

Cultural and Heritage Experience

​

Sue brings to the cultural and heritage sectors substantial relevant experience from her career in education, together with contextual (paid and pro bono) experience in arts and heritage, as well as further academic study. Much of Sue’s work such as the professional development programmes – ‘Reflection, Review and Re-invention’ and ‘Professional Gardening’ span all sectors, and she is happy to develop bespoke programmes and services as required.  Sue is a member of the Association for Heritage Interpretation (AHI), the Museums Association, and GEM.

Higher and Professional Education experience

​

Principally in the areas of consultancy, professional development, education management and student support, since 1990 Sue has worked for a diverse range of organisations including; Queen Mary University, the UK Council for International Student Affairs (UKCISA), the University of Manchester, Kings College London, the Association of University Administrators (AUA), and the University of East London. She is a Fellow of the Association of University Administrators (AUA).

IMG_1831.PNG

Higher and Professional Education Experience – in detail

​

In 2012 Sue was awarded Fellowship of the Association of University Administrators (AUA) - FAUA.  Fellowship of the AUA is awarded in recognition of both the commitment of an individual to Continuing Professional Development (CPD) and the impact and influence their CPD has had on others, and on the sector.  Sue has an MA in Higher & Professional Education from the Institute of Education (UCL) and a wide range of experience within the sector, nationally and internationally.

​

Having previously collaborated with the American Association of Collegiate Registrars and Admissions Officers (AACRAO) on a programme of high profile international conferences covering a range of student recruitment and retention issues, Sue also developed and led a research visit to US and Canadian higher education institutions.  This included four themes; Student Support, Widening Participation, E-learning and Professional Development.   Sue has also been responsible for collaboration with the Australian Association of Tertiary Education Management (ATEM).

​

Sue continues to maintain an interest in the field of comparative international education management and has been a contributor to a number of national and international conferences.

​

Specific experience as a consultant and facilitator includes;

  • Consultancy support (misconduct) for a leading drama school

  • A review of aspects of student-facing support for a University in the South of England

  • Work with two academic departments at a large university in the East of England to evaluate current facilities and output and develop recommendations for commercial activity and working with businesses 

  • A review of the organisational development and future shape of the Student Services customer interface for a large London University

  • A review of the CPD needs of, and provision for, UK further and higher education staff supporting international students (UK Council for International Student Affairs UKCISA (funded by the Prime Minister's Initiative on International Education PMI2)

  • Evaluation of the service delivery and management of the mentoring programme underpinning widening participation at the UK's largest Medical School(funded by the Damilola Taylor Trust, the Brightside Trust and the Pool of London Partnership)

  • Leadership of development sessions at conferences in the UK, USA and Australia as follows:

  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)

  • Association of Tertiary Education Management (ATEM - Australia and New Zealand)

  • Association of University Administrators (AUA)

  • Association of Managers of Student Services in Higher Education (AMOSSHE)

  • The development and design of three high profile international conferences in collaboration with AACRAO on the following themes:

  • 'Recruitment and Retention'

  • 'One Stop Shops'

  • 'Managing Student Employment'

  • National Mentor and Mentee training for the AUA Postgraduate Certificate in Professional Practice (higher education management and administration) and leadership and management of the National Training Team

bottom of page