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Higher & Professional Education

Sue Carrette has worked in higher and professional education for 30 years, principally in the areas of professional development, education management and student support, in a career which has encompassed work for a diverse range of organisations including; Queen Mary University, the UK Council for International Student Affairs (UKCISA), the University of Manchester, Kings College London, the Association of University Administrators (AUA), and the University of East London. She is a fellow of the Association of University Administrators (AUA).

We work within three main areas:

  • Consultancy and Organisational Development 

  • Professional Development

  • Examination management and Invigilator Training

Consultancy and Organisational Development

 

We offer a bespoke consultancy service covering all aspects of organisational development and can develop proposals in response to most budgets.  Please do not hesitate to contact us to discuss your requirements.

 

Projects have included

  • Consultancy support (misconduct) for a leading arts academy

  • A review of aspects of student-facing support for a University in the South of England

  • Working with academic departments at a large university in the East of England to review specific aspects of their service provision and develop recommendations for future commercial growth and business partnerships.

  • A review of the organisational development and future shape of the Student Services customer interface for a larger London University 

  • A review of the CPD needs of, and provision for, UK further and higher education staff supporting international students (UK Council For International Student Affairs UKCISA - funded by the Prime Minister's Initiative on International Education PMI2. 

  • An evaluation of the service delivery and management of the mentoring programme underpinning widening participation at the UK's largest Medical School

Professional Development Services

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Our key professional development programmes - Reflection, Review and Re-invention © and Professional Gardening © (networking) are suitable for staff in all sectors and at all levels.  Please contact us to receive the latest programme content.

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We are currently working to ensure that our development programmes can be delivered online. However we will continue to offer our services in a face-to-face format, where appropriate and in COVID-19 secure environments.

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We also offer a bespoke training service and can develop programmes for most general, and some specialist areas.

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Please do not hesitate to contact us to discuss your requirements.

Examination Management and Invigilator Training

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The COVID-19 pandemic has led many institutions to move 2020 examinations online from the traditional face-to-face format. However in many circumstances there is still a need for conventional examination settings.  We have current experience of delivering face-to-face examinations in a COVID-19 secure setting – and of working with external venues to do so. Please contact us to find out more.

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We are currently working to enable our services to be delivered online.  However the following services will also continue to be offered in a face-to-face format, where appropriate and within COVID-19 secure environments.

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  • Supervision of university and professional body examinations including; venue assessment, paper-checking, management and supervision of candidates and assistant invigilators, liaison with the examining body and venue staff.  Also supervision of candidates with special arrangements as a result of defined equality need.

 

  • A full review and evaluation of your institution's current position and requirements

                                                 

  • Recommendations on an appropriate assessment staffing structure - including the use of Senior Invigilators, Invigilators, Attendants and Chief Invigilators

 

  • Recommendations on the recruitment, employment and management of contract invigilation staff - including advertising and selection

 

Invigilator Training - tailored to your institution's regulations and policies, and including a range of case studies based on real current scenarios. A typical training programme will be a half-day event designed to empower contract staff to deal safely and confidently with a range of situations.  Please contact us for qa copy of the latest programme.

Clients and Feedback

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Client feedback has included:

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"Your detail and insight will really help to shape the next stages of planning and engagement" 

"Faced with a challenging timeframe Sue Carrette's work was meticulous and well-organised"

"Excellently delivered and fantastic content"

"Left the event feeling positive and inspired"

"Excellent.  Full-day - content just right, no hurried session towards the end or finishing early as content too light"

Current and previous clients include:

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Association of University Administrators (AUA) 

Brunel University

Imperial College 

Institute of Education, University College London

Kings College London (project funded by; Damilola Taylor Trust, and the Brightside Trust)

London School of Economics and Political Science (LSE)

Queen Mary University

Royal Academy of Dramatic Art (RADA)

UK Council for International Student Affairs (UKCISA) with funding from the Prime Minister's Initiative on International Education PMI2) 

University of the Arts London

University of East London

University of Essex

University of Huddersfield

University of Lancaster

University of Manchester

University of Portsmouth

University of Salford 

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